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Product updates and what we are learning about conversion tracking.
Latest3 min read

Why you pay to reach people who already bought

12% of a retargeting audience has already bought, and their share of the budget is 2,400 SAR a month. The waste never shows up as a loss anywhere, which is why it runs for years. Here's the arithmetic and the exclusions to run.

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91 articles

Growth

Why your repeat rate falls every time you grow

A blended repeat rate mixes a customer of three weeks with a customer of two years. Grouping people by when they arrived turns a static number into a curve you can act on. Here's the idea and three objections to it.

3 min read
Profit

How to work out which payment method earns you more

Deferred payment carries higher fees and a bigger basket. Which of those wins is an arithmetic question, and most stores answer it with an opinion. Here's the maths on a hundred orders, and six steps to run it on your data.

3 min read
Profit

Four costs missing from every ad report

Your ad platform knows what you spent on ads, and that's all. Cost of goods, shipping, gateway fees and returns come out of the same revenue and can flip your campaign ranking.

3 min read
Profit

Four denominators that make your metrics read wrong

Every efficiency metric is a division, and the argument about one is usually an argument about the bottom half. Here are four denominators that are wrong in most stores, and how to check them.

2 min read
Growth

What the second purchase journey looks like

The second order has its own journey and its own channels, and it's the cheapest revenue you have. Here's the arithmetic, and the time gap that decides when to act.

3 min read

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